5 posts tagged “social media optimisation”

The Financial Times reports today that Central Office of Information (COI), the UK Government's "center of excellence for marketing and communications," has put a moratorium on advertising on social media sites like Facebook.   COI organizes marketing campaigns to promote issues of public importance (education, health, welfare, etc.) for various UK Government departments.  The organization announced that it is reviewing how it handles advertising on social networking sites fearing that its ads could appear on innapropriate user generated sites.  Alan Bishop, chief executive of the COI, explained the decision to the FT saying:

"We always have to keep a very close eye on the context. People are still getting to grips with this. We don't want to exclude the use of any of the new social media but we do have to have a very clear idea of what the context is going to be like."

COI's decision comes one week after New Media Age reported that Vodafone, The AA, First Direct, and others were pulling their ads on Facebook because they appeared on the Facebook page of the British National Party, a highly controversial political organization.  Last week, Vodafone released a statement saying:

"We advertise our products and services across a wide range of on and offline publications... In the case of online, bundles of space are purchased across a number of sites including the social networking sites. As a result we were not aware that a Vodafone ad would appear next to a British National Party group on Facebook.

Our Public Policy Principles state that we do not make political donations or support particular party political interests and therefore to avoid misunderstandings we immediately withdrew our adverting as soon as this was brought to our attention.

We are working with our media buyer OMD to ensure that more robust controls are in place before we agree to any potential re-investment," the statement added."

The concerns raised by organizations like COI and Vodafone are understandable and highlight the need advertisers to have greater control over when and where their paid ads appear.  As far as I'm aware, thus far, website optimization solutions and content delivery platforms are only helping advertisers and marketers understand visitor behavior, segment visitors into groups, and deliver targeted messages that are relevant to specific segments. I'm not aware of any optimization solutions or content delivery platforms that helping advertisers optimize ads and website content so that they're not only relevant to various segments of website visitors but that they're also blocked from appearing on pages that promote or discuss controversial topics.  I'm interested to see who will be the first to make this happen.

Marketers can already test and optimize ads and web content so that relevant messages are delivered to different audiences i.e. (Audience segment A "High value customers" sees Ad #1, Audience segment B "First time visitor" sees Ad #2, etc.).  Similarly, search technology makes it easy to identify controversial key words on web pages (i.e. "BNP," "Political Party," etc.). I can't imagine that it would be too difficult to combine these two technologies to create an ad optimization and delivery network that allows advertisers to deliver blank ads on social media pages that have potentially dubious content, or 'sublease' that ad space on controversial social media pages to less discerning advertisers. 

Instead of simply segmenting users, the ad publishing optimization solution I'd like to see would also segment content.  The ad delivery platform would scan social media pages at regular intervals for controversial words.  If dubious words or phrases that go against a given advertiser's rules of engagement appear, the ad slot could display nothing at all or an ad from another, less discriminating advertiser, who subleases the ad space in cases where the primary advertisers chooses to bow out.  Having a solution like this would allow social media platforms like Facebook to offer a two-tiered advertising platform that offers the ultimate control to Tier 1 advertisers who are willing to pay for it and exposure to Tier 2 advertisers with a smaller budget.

Could this work?  Post a comment with your opinion, and if you don't have a Vox account, email me with your comment, and I'll post it manually.

Italy-based social networking company, Dada S.p.A., is partnering with Google AdSense to pay users for allowing ads on their space.  Dada's new Friend$ is an opt-in revenue sharing program that rewards users for adding friends and updating the content of their Dada space.  According to Dada, Friend$ is, "the only program that rewards you both for keeping your personal space updated (blog, video, profile, etc.) and for spreading the word by inviting friends to do the same."  The idea is that users keep their Dada space updated and invite friends to participate in Friend$.  In exchange, Google posts ads on their site/friends site, and pays users and their friends a percentage of the money generated by click-through on those ads.

I wonder how advertisers feel about this? It seems like an easy system for Dada users and their friends to exploit for revenue purposes.  If I were an advertiser, I'm not sure how excited I'd be by having people click on my ad with the express purpose of extorting me for their own/ friends' financial well being. 

Similarly, I find this whole concept a little disconcerting in that it encourages social networkers to talk about specific topics for the express purpose of generating revenue.  I feel perfectly okay about the idea of hiring paid spokespeople to talk about companies, so long as the public knows that they're being paid.  However, I take issue with situations like this, where there are blurred lines of distinction between people talking about what they're genuinely interested in versus talking about things they're being paid to discuss.  It's not Dada and Google are talking about sponsoring corporate blogs...  In a way, they're steering kids (and adults) towards discussing specific topics their conversations, blogs, profiles, etc.  If a social networker wants to make money through Friend$, and they know which companies use Google AdSense, I suspect that it will be very easy for them to exploit the system.

What do you think?  If you're unable to post a comment, email me, and I'll post it for you.

Today, on Webpronews, Steven Bradley addresses some interesting questions raised in a couple of other blogs - namely:

• Is there an optimal post length?
• Will shorter posts help to retain readers and even lead to more links?
• What makes you unsubscribe from a blog’s RSS feed?

Bradley’s ultimate conclusion is that the best blogs have a mix of long, medium, and short posts.  He’d “prefer to focus on quality and let the length of the post be what it is… to find [his] blogging voice than consciously attempt to stifle it.”

I struggle with the same questions when writing my own blog.  Plenty of my readers tell me that they appreciate my more in-depth (translation: really long) posts.  But, I seem to get just as many comments (if not more) on short posts as I do on long posts.  Bradley’s blog made me realize that we still have a lot to learn about social media and web 2.0 optimization:

• What are the best ways for companies to engage customers through social media?
• How should individual bloggers and social media mavens (i.e. those who set up social networks/ groups on sites like Ning, Vox, Gather, etc.) structure their content to best engage with their peers around areas of mutual interest?

There are certainly a lot of assumptions to test.  So far, it seems that marketers and bloggers are throwing ideas against the wall and seeing what sticks. In time, there will more scientific ways to answer these questions.  Marketers are only beginning to understand the "science" behind web 2.0, social media, and targeted delivery of information to customers.  As web 2.0 and social media evolve, there is a growing buzz about:

• Search Engine Optimization (SEO),
• Social Media Optimization (SMO), and
• Website Analytics/ Testing/ Website Optimization, which includes things like A/B Split Testing and Multivariate Promotion Testing, Targeted Content Delivery based on the profile of a specific visitor, Landing Page Optimization, and Predictive Delivery / Cross Selling, etc.  

These three topics are closely intertwined...  When a company spends money on SEO to ensure that their websites and/or corporate blogs/ social media properties are well placed in search results pages, their efforts won't result in customer conversion if the person who lands on their site can’t immediately find relevant information they’re looking for.  Similarly, if corporations are writing blogs that are too long or too short for their desired audience, they’ll lose that audience.  With that in mind, I think that concept testing, website optimization and analytics are the key to answering the key questions about the value of social media.  These topics will be of growing importance in the coming years as marketers strive to better understand and target customers to capture greater returns on web-based investments.

There are a some interesting players in the testing and optimization spaces (Offermatica - which, in the interests of full blogging disclosure, is a company that I recently interviewed with; Optimost; Touch Clarity, which was recently purchased by Omniture; Kefta; to some extent Google; and others).  If you are a marketer with experience working the products/services of any of these (and similar) companies, I'd love to hear your thoughts on their usefulness.  In my opinion, web marketers are only just starting to realize the value of testing and web optimization.  It will be very interesting to watch this space as web 2.0 and social media continue to grow. 

If you're interested in web optimization and testing, the following are links to blogs that you might like: Optimize & Prophesize, This Site Is Dead, Out of My Gord, Thinking Aloud. 

ComScore and Federated Media (FM), which represents social media sites including Digg, PROTRADE, BoingBoing, and Dooce recently announced that they would be working together on a "research and development initiative designed to provide comprehensive measurement of conversational media such as blogs and community-driven sites."

I'm looking forward to seeing the outcome of this research, especially as the current ways of measuring traffic on blogs and community-driven sites are lacking. Technorati, for example, while useful in showing who links to who doesn't account for traffic volumes in their ranking of blogs. Similarly, Alexa shows how many hits certain blogging sites get, but in the case of Vox, it doesn't show which blogs get the most hits (beyond the mention of a few blogs on the site).  By way of example, Alexa doesn't allow me to track the traffic my blog gets. 

As blogging as a hobby and profession increases, bloggers want to know how many hits their blog gets AND how many people are linking to it. In addition, it would also be useful to see how many times a blogger's name is mentioned in the context of a topic but a blog link is not provided.

Yesterday, inCode Telecom Group Inc. announced its "Top 10 Global Wireless Predictions for 2007".  Topping the list as the number one trend for wireless operators in 1007 is Social Networking:

"Social Networking Gets Mobilized. Mobility is added to existing Internet business models, services and behaviors, driving traffic for wireless operators. Teens and twenties accustomed to constant connectivity and habit-forming Web sites, such as MySpace and Facebook, lead a wave of membership in mobile social networks. Location social networking including friend and event finder services gain popularity, even in the professional and over-50 segments. Google, Yahoo and Skype are more compelling for users than wireless brands, which are hard-pressed to compete. As customer appetites for social data and video services spike, wireless operators offer more “all you can eat” pricing for high-end data packages. Social networking applications initially are preloaded on many mobile devices sold and later become downloadable."

On the handset side, inCode predicts that in 2007, "Multi-Function Devices [will] Become Cheaper and More Versatile".  This includes the introduction of video-capable devices to the masses.  They also predict that location-based services (LBS) and GPS will become mainstream.  According to the article:

"GPS is the location technology of choice for the wireless industry. Handset manufacturers continue to push GPS-enabled handsets as the technology evolves from popular in-car satellite navigation systems like TomTom to a broadly accepted feature in wireless phones. With Nokia having launched its first GPS-enabled handsets in early 2007 and bandwidth available to support new multimedia services, location-based service providers build critical mass. Since there are 10 to 20 times more mobile phones sold than any other consumer electronics device, wireless is a huge driver for GPS adoption. That’s great for users and handset vendors, but the benefit to operators isn’t clear."

Another of inCode's predictions is that "Mobile Advertising Breaks Loose:"

"Major brands shift from basic SMS marketing to more sophisticated multimedia advertising. RBC Capital Markets expects mobile marketing revenues to balloon from $45 million in 2005 to $1.5 billion by 2010. With the technological ability to target and measure the effectiveness of mobile advertising, brands are more strategic in their approach. Operators under increasing price pressure set limits on current handset subsidization. Brands take up the slack, subsidize handsets and services for target demographics and take direct ownership of marketing channels. Rich 3G content and video services and accuracy advancements in GPS-based location services deliver further value to brands targeting existing and potential customers in innovative ways."

This prediction, is already starting to come true, with MVNOs like Virgin Mobile USA and Amp'd Mobile planning to offer discounts to customers for viewing advertisements on their mobile phones.  Cingular Wireless, Verizon Wireless and Sprint Nextel have also said they're going to test the concept of mobile advertising.  And, according to CNET, mobile advertising services company, Millennial Media, which was founded by Paul Palmieri, a former Verizon executive recently received $6.3 million in Series A funding.

inCode is on the money with their predictions for 2007.  Tying together the above predictions for 2007 and thinking about the future, I predict that in 2008, mobile operators will further realize the power of social media - extending beyond simply social networking to all forms of social media.  If all goes as I predict, in 2008, Mobile Operators, MVNOs, OEMs, and ISVs will harness the power of social networking, GPS (LBS), and multi-function handsets and incorporate the power of social media, adding applications and web-based services to handsets that add value to consumers.  Services/ applications like Helio's Buddy Beacon, Dodgeball, etc. will increase.  I predict that large mobile operators and OEMs will begin to pre-load devices with social networking-focused applications that incorporate GPS.  I also believe that mobile advertising will increase and that the value of GPS to mobile operators will be realized in the ability to either charge for LBS social networking services and/or offer interactive mobile advertising via these LBS-enabled social networking applications.

Collaborative and community-based entertainment like YouTube on the go will evolve and continue to be popular.  I also expect that sites that monetize video footage (of, say, news events) that users take on their mobile phones will become increasingly popular....Think sites like: ScoopLive.com, Scoopt.com, and SpyMedia.com.

Search Engine Optimization (SEO) and Social Media Optimisation (SMO) will also play a big role in mobile social networking AND mobile advertising in 2008.  Though, I expect to see real advances in and popularization of this area happening towards the end of the year and into 2009, once mobile GPS and mobile advertising are better established.  I see this happening in several ways:

• When users search for friends, that mobile advertising will be well integrated so that suitable meeting locations and activities will be suggested (e.g. restaurants, coffee shops, stuff to do, sites to see, etc.)
• Based upon users mobile searches, social networking behavior, and text written in the emails they send via mobile phones, mobile LBS and mobile ads will generate new advertising content.

These are my initial thoughts for 2008, and all of them are predicated on inCode's predictions for 2008 coming true.  If you've got any additional predictions for 2008 and beyond, post a comment!